Coldharbour Farm Shop  (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law (GDPR May 2018). This policy provides you with the necessary information regarding your rights and obligations, and explains how, why, and when we collect and process your personal data.

We process your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this policy. We will never provide your personal data to a third party for marketing purposes without your consent.

By using the website or providing information to us you will have accepted the Privacy policy in force at the time of use. This policy was last updated December 07th 2023, but we may amend it at any time. This policy does not cover the data collection practices of any third party, including any third-party operators of web pages to which the website links. If you access these links, it will cause you to leave our website and may result in the collection or sharing of information about you by a third-party (also see Cookies policy). We do not control, endorse, or make any representations about those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.

The personal data that we collect may include:

• Full Name
• Date of Birth
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Work Telephone Number
• Mobile Telephone Number
• Financial Information including credit card information.

We collect information in the following ways:

• Contact made by you via post, email, or telephone where you provide any personal data.
• Place an order for products or services on our website telephone or face to face.
• Complete online contact form
• Completion of surveys
• Enter a competition online or in store.
• When you visit or browse our website in accordance with our cookie policy
• When you apply for a job

We take your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. We may use your data:

• To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better serve you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey, or other site feature.
• To request feedback from you on our services and products
• Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

You have the right to access any personal information that we process about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned.
• The recipients to whom the personal data has/will be disclosed.
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or to facilitate the processing of orders, requesting quotations and arranging deliveries or where there is a legal or contractual requirement. We use third parties to provide the services and business functions below, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

The types of third parties may include but is not limited to payment processing, delivery & courier services.

We work with various review platforms and social media platforms, to collect customer feedback and improve our service. For this, we share customer and order information with them.

– We retain control over the data provided and the purposes for which it is processed. We authorise the collection of data to deliver an offer to leave us a review and to collect feedback.

– You must agree to share your email address and other information for the review to be submitted on our company profile. This is stated clearly on the review platform. When you submit your review, some information maybe publicly visible not limited to your name.

– You can unsubscribe from all marketing emails by clicking the link at the bottom of their invitation emails.

– By ordering with us and confirming you have read these terms and conditions, you agree for us to share this data for the purpose of customer feedback and to receiving a review invitation email. There is a tick box during the checkout process which will assist your consent.

We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures in place, including regular cyber security reviews. Our security measures include firewalls, anti-virus software, encryption of data in transit, password protection and role-based access.

We use reasonable security measures to help protect against the loss, misuse, and alteration of the Personal Information under our control. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.

However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including Personal Information, by these companies.

You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your buying information (invoices), basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Occasionally, we would like to contact you with details of specific products, offers, services, competitions, newsletters, promotions that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/subscribe options, changing the settings in the “My Account” section of the website, or by contacting us directly.

We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information please contact us at coldharbourfarmshop@hotmail.com alternatively you have the right to lodge a complaint with the supervisory authority.

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 1231113 (local rate)

01625 545745 (national rate)

www.ico.org.uk